Terms and conditions

Effective Date: January 5, 2025

By accessing or using the Dammie website and services, you agree to comply with the following Terms and Conditions. For questions, concerns, complaints, claims, or legal matters related to Dammie or its services, please contact us at support@dammie.store.

Definitions

An Account refers to a registered user profile with Dammie. Software refers to the Dammie website at www.dammie.store. Content includes all text, files, data, images, graphics, and materials created or owned by Dammie. A Product refers to any digital or physical item purchased through the Dammie platform. The Seller refers to Dammie, the brand from which the product is purchased. The Service refers to the user-facing features and functionalities provided via the Dammie website.

General Terms of Use

To access certain services, users must register an account. Users must be at least 13 years old to use the services. All activities must adhere to Dammie’s Acceptable Use Policy. Users are responsible for all actions taken under their account and may not sell, transfer, or assign their account or its rights. Only authorized individuals may create accounts on behalf of others. Users must provide accurate and current registration details and keep them up to date. Sharing or misusing another person’s login credentials is strictly forbidden. Passwords must be kept secure and confidential at all times.

Intellectual Property and Ownership

The Dammie platform and all associated content are protected under intellectual property laws. Dammie maintains full ownership of its content and software. Users are not permitted to copy, reproduce, modify, distribute, or use any part of the platform or its content without prior written consent. The Dammie name, logo, and branding elements are trademarks and cannot be used without express written permission.

Shipping Policy

Orders placed before 15:00 on business days will be shipped the same day. Orders placed after that time or during weekends and holidays will be shipped the next business day. Delivery is estimated between one to three business days depending on the destination. A tracking number will be sent via email once the order has been dispatched.

Shipping Rates

For standard shipping, orders under €75 are subject to a €5.95 shipping fee. Orders over €75 receive free standard shipping. These rates apply to deliveries within the Netherlands, Belgium, Germany, and Luxembourg.

For all other EU countries, a flat shipping rate of €12.95 applies, regardless of the order amount.

Express shipping is available for select countries. The applicable fee will be calculated and displayed at checkout. All orders are shipped using a general courier service.

Please note that import duties, VAT, and any other applicable taxes outside of the Netherlands are the responsibility of the customer and may be charged upon delivery depending on your country’s regulations.

Refund and Return Policy

This policy covers all items purchased through the official Dammie website. Customers may return products within 14 days of delivery if items are unused, in original packaging, and meet return eligibility. For hygiene reasons, certain physical items may not be eligible for return unless defective. Orders returned due to incorrect address or failed delivery will be canceled and the purchase amount, excluding shipping costs, refunded. Customers may place a new order if they wish. If an order is not delivered within the expected time and no resolution can be reached, a replacement may be sent. Items returned without prior approval are not eligible for a refund or exchange. Once a return is received, please allow up to two weeks for evaluation and processing. Approved refunds will be issued to the original payment method. For all return matters, please contact support@dammie.store.

Acceptable Use Policy

By using the Dammie platform, users agree to follow acceptable use guidelines. Users must not break applicable laws or regulations. The platform must not be used for fraudulent, malicious, or deceptive purposes. Uploading or distributing offensive, illegal, or inappropriate content is not allowed. Users may not send spam or unauthorized advertisements. Introducing malware, viruses, or harmful technologies is strictly prohibited. Users may not copy or distribute platform content without written permission. Interference with the platform’s infrastructure or attempts to breach security are not allowed. Harassment or abuse directed at Dammie representatives through any communication channel is not tolerated. Dammie may update this policy at any time, and users are encouraged to review it periodically.

Privacy Policy

Dammie is committed to protecting user privacy. This section outlines how we collect, use, and store user information.

Information Collected

We collect personal data provided by users, including name, email address, and other details submitted during account registration or checkout. We also gather technical information such as IP address, browser type, device details, and usage activity. Any messages, inquiries, or feedback submitted to Dammie are stored as part of user communications.

Use of Information

The information collected is used to operate and enhance the platform, personalize user experiences, provide recommendations, monitor trends, improve site functionality, and address customer service and technical inquiries.

Data Sharing and Storage

Dammie does not sell or rent user data to third parties. We may share anonymized data with trusted partners for analytics and service improvements. If legally required, we may disclose data to comply with obligations or protect our legal interests. While we implement strong security measures, no system is completely immune to breaches. Users are responsible for maintaining the confidentiality of their account credentials.

Cookie Policy

Dammie uses cookies to enhance user experience and site performance. Cookies are small files stored on your device to help remember preferences and track activity. We use cookies to personalize content, remember settings, analyze performance, and support improvements through third-party tools. Users may manage or disable cookies through their browser settings. Please note that disabling cookies may limit certain functionalities of the platform.

For more details or specific inquiries, please contact support@dammie.store.