Shipping Policy
Orders placed before 15:00 (3 PM) on business days are shipped the same day. Orders placed after 15:00, or during weekends or public holidays, will be shipped on the next business day.
Estimated delivery time is between one to three business days, depending on the destination.
A tracking number will be provided by email once your order has been dispatched.
For standard shipping, a €5.95 shipping fee applies to orders under €75. Orders above €75 qualify for free standard shipping. These rates apply to deliveries within the Netherlands, Belgium, Germany, and Luxembourg. For all other EU countries, a flat shipping fee of €12.95 applies regardless of the order amount.
Express shipping is available for select countries. The cost of express shipping will be calculated and displayed at checkout. All orders are shipped using a general courier service.
Please note that import duties, VAT, and any other applicable taxes outside of the Netherlands are the responsibility of the customer and may be charged upon delivery, depending on your country’s regulations.
Refund & Return Policy
This return policy applies to all purchases made through the official Dammie checkout.
Products can be returned within 14 days of delivery, provided they are unused, in their original packaging, and meet the return conditions.
Due to hygiene considerations, certain physical items cannot be returned or exchanged unless they arrive damaged or defective.
If an order is returned due to an incorrect shipping address or a failed delivery attempt, it will be canceled and refunded, excluding shipping costs. A new order must be placed if the customer still wishes to receive the item or items.
If an order is not delivered within the estimated timeframe and no resolution is found, a replacement may be issued after a full investigation.
Returns sent without prior approval from our support team will not be accepted or refunded.
Once we receive your returned item, please allow up to 14 business days for inspection and processing. Approved refunds will be issued to the original payment method.
For assistance or questions, please contact our support team at support@dammie.store.
